We offer a range of programmes relevant to this industry, from event planning to customer service and retail skills to contact centre operations and door supervision.

You will develop your customer service skills and knowledge and learn to work well within a team to deliver what the customer needs.

Who the course is for?

The courses are ideal for people already working in the industry to enhance their career prospects, with recognised qualifications for professional development, and also for people looking to work within a customer-led environment.

What opportunities can this lead to? 

• Retail assistant,

• events planner

• events manager

• hospitality manager

• sales adviser

• call centre operator

• customer service adviser

• account manager

• customer service manager.

Course

Start date: Any Monday

• Course time: Times may change subject to demand

• Level 3: Recruitment on going.

Class size: Max 15 (average class size 10)

Minimum age: 19

Duration 

• Award in Hospitality Supervision and leadership level 3: 2 months

Fees

• Award in Hospitality Supervision and leadership level 3: £250